Privacy Policy
How VICPros AutoCentre collects, uses, stores and protects personal information.
This information is provided for transparency and does not replace your statutory rights. Please contact us if you need clarification about how a term applies to your vehicle or booking.
1. Who we are
VICPROS LTD trading as VICPros AutoCentre operates from The Garage, High Street, Riseley, Bedfordshire, MK44 1DR. For privacy enquiries, email info@vicprosautocentre.com or call 01234 708700.
2. Information we may collect
Depending on how you interact with us, we may collect your name, telephone number, email address, address, vehicle registration and vehicle details, booking and service history, communications, invoices, payment records and information needed to investigate a complaint or provide a service.
3. How we use information
- To respond to enquiries, manage bookings and provide vehicle services.
- To contact you about your vehicle, estimates, authorisations, collection and aftercare.
- To process payments, issue invoices and maintain service and accounting records.
- To handle complaints, protect our business and meet legal or regulatory obligations.
- To improve our customer service and website where we have a lawful basis to do so.
4. Lawful bases
Under UK data protection law, we rely on the lawful basis appropriate to the activity, which may include performance of a contract or steps you request before entering a contract, compliance with a legal obligation, our legitimate interests in running and protecting our business, and consent where consent is required (for example, for certain non-essential cookies or marketing).
5. Sharing information
We do not sell personal information. We may share relevant information with payment processors, parts suppliers, service providers, insurers or professional advisers where necessary to provide a service, process a transaction, resolve an issue or meet a legal obligation. We require appropriate safeguards where third parties process data on our behalf.
6. Security and retention
We use reasonable organisational and technical measures to protect information and restrict access to authorised people. No method of transmission or storage is completely secure. We keep records only for as long as reasonably necessary for the purposes described in this policy, including applicable tax, accounting, warranty, dispute and legal requirements. Some business records may be retained for up to seven years where appropriate.
7. Your rights
Depending on the circumstances, you may have the right to request access to your personal data, correction, erasure, restriction of processing, data portability, or to object to processing. Where processing is based on consent, you may withdraw consent at any time. These rights are subject to legal conditions and exemptions.
You can also complain to the UK Information Commissioner’s Office (ICO). We encourage you to contact us first so we can try to resolve your concern.
8. Cookies and website services
Our website may use essential technologies needed for site operation. Analytics or advertising cookies should only be used where properly configured and, where required, after you have given consent. Please see our Cookie Policy for further information.
9. Changes to this policy
We may update this policy to reflect changes in our business, services or legal requirements. The latest version will be published on this page.
Last updated: 16 October 2026.
